What Telecom Billing Taught Me About Data Quality
Lessons from implementing telecom OSS/BSS systems for MTNL on mediation, reconciliation and data quality, and why they matter for AI and analytics.
Insights category
Software
Engineering lessons from databases, enterprise systems and software built for daily operations.
1 essay in Software
4 min read
What Telecom Billing Taught Me About Data Quality
Lessons from mediation, interconnect billing, fraud management and reconciliation that apply to every AI project
What the essay covers:
- A quick picture of the back office
- Lesson one: garbage in is not a slogan, it is an invoice
- Lesson two: reconciliation is a habit, not a report
- Lesson three: the exception is where the system is really tested
- Lesson four: traceability builds trust
- Lesson five: fraud looks like normal until it does not
- Carrying the lessons forward
About this theme
Why Rohit writes about software
Before AI, there were databases, billing systems and business applications, and they still carry most organisations. These essays draw on Oracle development, telecom OSS/BSS implementation and fifteen years of building business software.
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