Before You Automate, Draw the Process on Paper
A practical method for digital transformation: map the real process, find the friction, redesign with the team, then choose automation or AI.
Insights category
Digital Transformation
How organisations change the way work gets done with technology, and why the process matters more than the tool.
1 essay in Digital Transformation
4 min read
Before You Automate, Draw the Process on Paper
A simple method for digital transformation that starts with how work really happens
What the essay covers:
- Why the process comes first
- Step one: map the real process
- Step two: find the friction
- Step three: redesign before automating
- Step four: choose the simplest technology that works
- Step five: measure against the old baseline
- What this looks like in small organisations
About this theme
Why Rohit writes about digital transformation
Most transformation problems are process problems wearing a technology costume. These essays describe practical ways to change how work is done before choosing the tools to do it.
For the full context, read the Technology page, or browse all insights.